# Preactive IT Solutions > Managed IT Services provider founded in 2003, based in Houston and Austin, Texas, specializing in proactive IT support for small to medium-sized businesses in construction, engineering, manufacturing, and oil & gas. Using the Entrepreneurial Operating System (EOS) for streamlined operations, Preactive IT achieves zero negative feedback, sub-1-hour response times, and sub-4-hour ticket resolutions for clients across Houston, Austin, San Antonio, and Beaumont, Texas. ## Founder and Leadership - [Charles Swihart Bio](https://www.preactiveit.com/our-founder-ceo-charles-swihart/): Founder and CEO with 30+ years in IT; author of "On Thin Ice" on cybersecurity; featured in Amazon Prime's "CYBER CRIME"; Managed IT Services and IT Consulting services in Houston and Austin, Texas. ## Services Overview - [Managed IT Services](https://www.preactiveit.com/managed-it-services/): Proactive support with audits, prioritization, and budget-aligned execution. - [OnSite IT Support](https://www.preactiveit.com/managed-it-services/onsite-support/): Rapid on-site response for critical downtime issues. - [Help Desk](https://www.preactiveit.com/managed-it-services/it-infrastructure-management/): Remote support for quick resolutions and business focus. - [Network Security](https://www.preactiveit.com/managed-it-services/cyber-security-management/): Firewalls, encryption, assessments, and employee training. - [Cloud Computing Services](https://www.preactiveit.com/managed-cloud-services/): Public/private/hybrid solutions for storage, migration, and collaboration. - [Co-Managed IT Services](https://www.preactiveit.com/managed-it-services/): Partnership support for in-house IT teams. - [Cybersecurity](https://www.preactiveit.com/cybersecurity/): Ransomware defense, network hardening, and intrusion detection. - [IT Consulting](https://www.preactiveit.com/it-consulting-houston/): Strategy guidance, vulnerability assessments, and email security. - [VoIP Services](https://www.preactiveit.com/voip-services/): Scalable VoIP for business communication. - Microsoft 365 & Azure Services: see the Microsoft 365 Managed Services section below. ## Industry-Specific Services - [Engineering IT Support](https://www.preactiveit.com/managed-it-support-services-for-engineering-companies/): Data security, AutoCAD/Revit integration, compliance, and scalability. - [Construction IT Support](https://www.preactiveit.com/it-support-for-construction-companies/): 24/7 helpdesk support, Procore/PlanGrid and cloud collaboration tools, job-site network optimization, and compliance support across Texas. - [Oil & Gas IT Support](https://www.preactiveit.com/managed-it-services-for-oil-gas/): Security and efficiency for high-stakes operations. - Manufacturing IT Support: see the Manufacturing IT Services section below. ## Manufacturing IT Services - [Manufacturing IT Services (Hub)](https://www.preactiveit.com/manufacturing-it-services/): Managed IT for industrial operations and production environments — production uptime, industrial cybersecurity, legacy system management, Industry 4.0 readiness, engineering system performance, and compliance across Houston, Austin, San Antonio, and Beaumont. - [Cybersecurity for Manufacturing & Industrial Control Systems](https://www.preactiveit.com/manufacturing-it-services/cybersecurity-for-manufacturing-industrial-control-systems/): ICS/OT security, network segmentation, and threat monitoring for production environments. - [IT Services for Industrial Automation & Smart Manufacturing](https://www.preactiveit.com/manufacturing-it-services/it-services-for-industrial-automation-smart-manufacturing/): Infrastructure for Industry 4.0, IIoT device management, and edge computing on the plant floor. - [Network Infrastructure & Uptime for Manufacturing Facilities](https://www.preactiveit.com/manufacturing-it-services/network-infrastructure-uptime-for-manufacturing-facilities/): Production-grade network architecture, segmentation, and proactive monitoring built for uptime. - [SOLIDWORKS Infrastructure & Performance Support](https://www.preactiveit.com/manufacturing-it-services/solidworks-infrastructure-performance-support-for-manufacturing-operations/): Server, storage, and network tuning for SOLIDWORKS and PDM performance at scale. - [Manufacturing Compliance & Cybersecurity Framework Support](https://www.preactiveit.com/manufacturing-it-services/manufacturing-compliance-cybersecurity-framework-support/): Alignment with manufacturing compliance and cybersecurity frameworks. - [The Modern Manufacturer's IT Playbook](https://www.preactiveit.com/manufacturing-it-services/the-modern-manufacturers-it-playbook/): Guide to IT/OT convergence, MES/ERP integration, and infrastructure planning for Industry 4.0 initiatives. ## Microsoft 365 Managed Services - [Microsoft 365 Managed Services (Hub)](https://www.preactiveit.com/microsoft-365-managed-services/): Managed Microsoft 365 platform services for construction and engineering firms — security, migration, job-site-to-office collaboration, and ROI optimization across Houston, Austin, and San Antonio. - [Advanced Security for Microsoft 365](https://www.preactiveit.com/microsoft-365-managed-services/advanced-security-for-microsoft-365/): Threat protection, compliance, and security hardening for the Microsoft 365 platform. - [Microsoft 365 Migration Services](https://www.preactiveit.com/microsoft-365-managed-services/microsoft-365-migration-services/): Planning and execution for migrating email, files, and collaboration tools to Microsoft 365. - [Seamless Collaboration from Job Site to Office](https://www.preactiveit.com/microsoft-365-managed-services/seamless-collaboration-from-job-site-to-office/): Teams, SharePoint, and mobile tools connecting field crews with the office in real time. - [Microsoft 365 Support](https://www.preactiveit.com/microsoft-365-managed-services/microsoft365-support/): Ongoing optimization and troubleshooting for Microsoft 365 productivity tools. - [Microsoft Azure Support](https://www.preactiveit.com/microsoft-365-managed-services/microsoft-azure-support/): Cloud infrastructure management and integration on Azure. - [Maximizing ROI with Microsoft 365](https://www.preactiveit.com/microsoft-365-managed-services/maximizing-roi-with-m365/): Guidance on getting full value from an existing Microsoft 365 investment. ## Case Studies - [Global SOLIDWORKS PDM Replication Deployment](https://www.preactiveit.com/global-solidworks-pdm-replication-deployment/): How Preactive IT deployed a global SOLIDWORKS PDM replication environment for a manufacturing client. ## Locations - [Austin IT Services](https://www.preactiveit.com/austin-it-service/): Tailored support for Austin businesses. - [Houston IT Services](https://www.preactiveit.com/houston-it-service/): Full-spectrum solutions in Houston. - [San Antonio IT Services](https://www.preactiveit.com/it-services-san-antonio/): Customized IT for San Antonio firms. - [Beaumont IT Services](https://www.preactiveit.com/beaumont-it-service/): Local IT support for Beaumont-area businesses. ## Awards and Recognitions - 2024: Houston Business Journal Best Places to Work; MSP Titan of the Industry (Construction & Engineering). - 2022: Channel Futures NextGen 101. - 2021: Houston Business Journal Fast 100; Channel Futures MSP 501. - 2020: Charles Swihart Amazon Best-Selling Author ("On Thin Ice"); TMT "Better Your Best" Champion. - 2019: Charles Swihart in "CYBER CRIME" film. - 2018: Channel Futures MSP 501. - 2017: Houston Business Journal Fast 100. ## Optional: Community and Resources - Book a discovery call: https://www.preactiveit.com/bookcall/ – 30-minute consultation on IT needs. - Contact: https://www.preactiveit.com/contact-us/ – Houston (713-804-9000); Austin (512-643-7000). - Community involvement: Tech education donations and nonprofit IT support in Houston/Austin.