The Preactive IT Support Process
Looking for an IT Consultant with a proven process to deliver IT support for your business? Preactive IT Solutions audits, prioritizes, and plans for your IT needs.
We go through your servers and network with a magnifying glass, comparing it in great detail to our standards. We document which items are and are not in alignment with the standards
Many of the issues, especially with new clients, will be configuration changes to your existing system that will make things more stable and reliable and not cost you anything.
We document which of the misalignment issues we think are the most critical to address.
We meet with you to discuss the most critical issues, look at budgets and cost and work with you to determine which issues can be addressed and when.
We make it happen! We execute on the plans we made together and we do it within your budget and timeline.
WE RUN ON EOS
The Entrepreneurial Operating System (EOS) has been instrumental in helping Preactive IT Solutions manage its rapidly growing business. EOS is a comprehensive business management system that provides a structured framework for organizing, managing, and scaling a business effectively. By implementing EOS, Preactive IT Solutions has been able to streamline our processes, improve team alignment, and ensure that everyone in the organization is working towards the same goals. This system has facilitated better decision-making, enhanced communication, and increased overall efficiency, allowing the company to handle its growth seamlessly.
For Preactive IT Solutions, running like a well-oiled machine means that our customers receive the highest level of service and support. With EOS in place, the company can maintain consistent performance, quickly address any issues that arise, and adapt to the changing needs of our clients. This operational excellence translates into numerous benefits for their customers, including more reliable IT services, faster response times, and a proactive approach to problem-solving. As a result, clients of Preactive IT Solutions can focus on our core business activities, knowing that their IT infrastructure is in capable hands.
Benefits of EOS for Preactive IT Solutions:
- Streamlined Processes: EOS provides a clear framework for organizing and managing business operations, leading to more efficient workflows.
- Enhanced Team Alignment: Ensures all team members are on the same page, working towards common goals.
- Improved Decision-Making: Facilitates better, data-driven decisions through structured meetings and reporting.
- Increased Efficiency: Optimizes resource allocation and minimizes waste, leading to higher productivity.
- Better Communication: Promotes transparent and effective communication across all levels of the organization.
- Scalability: Provides the tools and strategies needed to handle growth without compromising on quality or performance.
Customer Benefits from Preactive IT Solutions Running Smoothly:
- Customer Satisfaction: We meet weekly to review helpdesk performance and customer satisfaction ratings. Our goal every week is to have zero negative feedback (sad faces) as well as sub 1 hour response time and sub 4 hour resolution time to support tickets.
- Reliable IT Services: Consistent and dependable IT support that ensures minimal downtime.
- Faster Response Times: Quick resolution of issues, leading to less disruption for clients.
- Proactive Problem-Solving: Identifies and addresses potential issues before they become major problems.
- Focus on Core Activities: Clients can concentrate on their business operations, knowing their IT needs are managed efficiently.
- High-Quality Support: Access to knowledgeable and responsive IT professionals dedicated to client success.
Schedule A Free 30-Minute Consultation
Meet with a professional Houston Based IT consultant to discuss your technology questions. No pressure, no cost, just a simple discovery meeting so we can learn about your business and offer appropriate IT solutions.
